Frequently Asked Questions
Everything you need to know about shopping with El Gallito desde 1937
What are your standard shipping times?
We process all orders within 24-48 hours. Standard shipping typically takes 3-5 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure bank transfers for your convenience.
Are your products authentic?
Yes, since 1937 we have maintained a reputation for quality. All our products are 100% authentic and sourced directly from certified manufacturers.
Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship nationwide. We are working on expanding our logistics to offer international shipping in the near future.