Returns & Exchanges

At El Gallito desde 1937, we take pride in our heritage and quality. If you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer service team with your order number and the reason for the return.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.